Workshops

Designed for new and seasoned leaders responsible for the employee learning

continuum.

• Leverage your role as a leader and understand how it differs from that of coworker.
• Learn about liability and “rules of conduct” when stepping into the leader role.
• Review management responsibilities from employee interviews to terminations and promotions.
• Delegate tasks to others effectively and with mutual accountability.
• Provide constructive feedback and follow up on goals and workgroup targets.
• Counsel an employee who is not performing up to expectations.
• Understand how to document performance discussions, and why it matters.
• Illustrate the impact of body language and voice tone on communication.
• Explain the 4 basic behavioral styles and how to adapt to each.
•  List tactics for dealing with difficult behaviors.
• Practice conducting effective meetings for team cohesion and results.

Designed for individual contributors, front-facing customer service representatives, and mid-level managers.

• Distinguish what great service looks, feels, and sounds like.
• Understand high stress customer scenarios, your triggers, and how to best resolve them through clear processes and language.
• Apply techniques for dealing with angry or upset customers by successfully answering case studies.
• Understand and identify different behavioral styles and adapt as necessary.
• Develop an action plan to improve customer service in your work area.

How to Talk, How to Doc - Accountability w/Aloha

Designed for new and seasoned leaders responsible for the employee life cycle.

• Learn a practical 4-step approach to handling sensitive conversations for alignment and with aloha.
• Understand how discussing “the big why” behind the behavior drives accountability and improves post discussion performance.
• Review how to improve your leadership credibility, trust, and influence with each discussion.
• Explore and practice how to have the tough discussions,
• Review approaches to assessing performance that is job related, and allows for on-the-spot corrective actions, as well as, an
• Learn why documenting performance discussions is crucial to success.

Attracting & Retaining Talent

Designed for leaders responsible for interviewing, selecting, and onboarding new employees.

• Review key leadership characteristics, roles and behaviors;
• Examine the recruiting cycle and the manager’s critical role in it;
• Practice effective interview techniques (Behavioral Based Questions);
• Review how to assess a candidate;
• Learn the legal issues associated with hiring, i.e. internal bias, discrimination, and illegalquestions.
• Explore critical success factors for onboarding effectively - from the first day forward.

Designed for leaders and employees responsible for impacting change in their business units and areas.

• Understand key principles of change management and how these changes can affect you, your organization, and your team.
• Explore the impact of change on the individual using the Kubler-Ross Model.
• Learn Kotter’s 8-Step Approach to influencing change in your area.
• Leverage “Who Moved My Cheese” core concepts around predicting and acting onchange.
• Understand the importance of an effective communications strategy in the change process.

Designed for individual contributors and leaders interested in communicating more effectively and reducing team conflict.

• Explore an introduction to Emotional Intelligence and its importance in workplace communications.
• earn the unique communication patterns of Driver (Influencer, Supporter, Corrector).
• Explore communication similarities and differences and provide an opportunity to practice identifying other styles in an engaging and interactive team workshop.
• Participants provided detailed DISC report as their individual take-away.

Designed for new and seasoned leaders responsible for guiding, directing, and leveraging employee performance.

• Maximize engagement, productivity and performance through employee recognition.
• Understand the latest organizational research around celebrating progress markers to sustain high-functioning teams and employees.
• Learn the cost of poor morale and inefficient performance management, and how rewards and recognition support significant ROI.
•  Understand a simple process for quick, sincere, performance-specific on-the-spot recognition.

Designed for new and seasoned leaders responsible for guiding, directing, and evaluating employees.

• Explore how to effectively step up to management from a line position.
• Examine how to effectively communicate, including an intro to having tough discussions.
• Develop Self-Awareness and a Learning Plan for Development.
• Get practical with a review of goal setting, performance reviews, and employee recognition.